Volunteering at Citizens Advice
Please click on the ink below to apply, or read on more about volunteering.
We welcome volunteers from all backgrounds, including People of Colour, disabled volunteers including those with physical and learning difficulties, those with mental health problems and LGBTQIA+ volunteers, to join and be a part of our service. Read about the experiences of some of our disabled volunteers.
We can all face problems that seem complicated or intimidating and it can be difficult and stressful trying to work things out alone. At Citizens Advice, we have 18,800 highly trained volunteers nationally who are invaluable to delivering our service and helping people find a way forward with the problems they face, and campaigning for changes to unfair policies and practices. We helped 2.45 million people face to face, over the phone, by email and web chat in 2020-21.
Getting involved locally
There are so many ways to get involved, from admin, fundraising, and trusteeship, to helping our clients find the information and advice they need.
What will you get out of it?
By volunteering with Citizens Advice Bromley you’ll:
- make a real difference to people’s lives and have a positive impact on your community
- learn about a range of issues that affect our clients including benefits and debt
- build on valuable skills such as communication and problem solving
- meet new people from a range of backgrounds
Some examples of what you could do:
- helping a client with debts work out a reasonable amount to pay back, and making a phone call to an organisation they owe money to.
- exploring what benefits a client is entitled to and helping them to complete a benefit application form.
- helping a client who has problems with their landlord to understand their housing rights.
Our volunteer roles
As a volunteer at Citizens Advice you don’t need any specific qualifications or experience. You’ll need to be friendly and approachable and have a respect for views, values and cultures that are different to your own. Some roles may require you to have a basic IT skills, be a good listener, or have good written skills. As a volunteer you’ll receive an introduction to the service and training for your role, as well as support and supervision throughout your time volunteering with us, and opportunities for development.
Please see the various roles below with downloadable Job Descriptions.
Admin and customer service
Receptionist and Administrator (Anerley Town Hall)
Receptionist and Administrator ATH
Advisor
Caseworker assistant
Single Point of Access Telephone Assessor
Single Point of Access Administrator
Researching and Campaigning
Research and campaigns assistant
Media Volunteer
Research and Campaigns Media Volunteer
Volunteer recruitment and support
Volunteer Recruitment Coordinator
Trustee roles
We are currently seeking to appoint a treasurer to our trustee board. To apply please fill in the application form above or for questions regarding the role contact recruitment@citizensadvicebromley.org.uk.
Treasurer for Trustee Board (Volunteer Position)
CEO Office
We are currently looking to recruit a Project Admin Support to the Chief Officer.This is a vital member of the organisation’s administrative team, responsible for managing various administrative tasks and supporting the Chief Officer. Please see the jd below. To apply please fill in the application form above or for questions regarding the role contact recruitment@citizensadvicebromley.org.uk